Voice of the Customer
BPA Quality
Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & TrustNovember 12, 2020
Episode 4 - Voice of the Customer with Aarthi Gonela - EMPATHYNovember 02, 2020
Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer ExperiencesSeptember 29, 2020
Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris DrurySeptember 16, 2020
Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of CommunicationSeptember 08, 2020
